Responsibilities

• Effectively manages team members, to ensure team objectives and sales goals are carried out
• Coordinate and provide support to the network of distributors/customers, both national and international, on issues relating to technical support, training, etc.
• Assists with or performs administrative tasks
• Carries out the company’s Quality and Continuous Improvement Plan
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Offers exemplary customer service; taking care of any customer concerns or complaints quickly and professionally
• Maintaining customer relationships and ensuring repeat customers by upselling products and services
• Coordinate with the operations and commercial departments, managing contractual deadlines and ensures compliance and commitment
• Responsible for controlling costs of all service and job related activities
• Eventually, carry out field support actions for SPV technicians from our distribution network, both nationally and internationally

Skills and Qualifications

• BA/BS or equivalent work experience
• At least 2+ years experience
• Sales/Technical Engineering background
• Highly proficient in spoken and written English
• Ability to develop relationships and interact with all levels of management, including Operations, Commercial departments etc.
• Willing to travel for the job
• Capable to lead, influence and coordinate efforts of other staff members in support of program execution
• Ability to problem solve and work independently in a changing and fluid environment
• Driving licence
• Creative thinker, good social skills, strategic, persuasive en negotiation skills, analytic, tolerance to stress

If you are interested in joining our team, please email your CV to Maria Castello, mcastello@elifab.com. Tell us a bit about yourself, your career experience and why you want to join our team. If you have any further questions about this position, feel free to email or call +34 968112827.